Arcade Art Gallery

POLICIES

GENERAL


PLEASE READ OUR POLICIES PRIOR TO PLACING AN ORDER. SHOULD YOU HAVE ANY QUESTIONS REGARDING ANY OF OUR POLICIES, PLEASE CONTACT US FOR CLARIFICATION PRIOR TO ORDERING.


SHIPPING 

WE SHIP ALL OF OUR ORDERS VIA TAIWAN POST. EXPRESS SHIPPING WILL BE HANDLED VIA EMS. BOTH OPTIONS PROVIDE A TRACKING NUMBER. ALL ORDERS WILL BE SHIPPED AS SOON AS POSSIBLE, UNLESS OTHERWISE STATED, AFTER PAYMENT HAS BEEN RECEIVED.

PRINTS ARE SHIPPED ROLLED IN A STURDY TUBE WITH PROFESSIONAL CARE. 

ORIGINAL ART CAN BE SHIPPED ROLL OR FULLY MOUNTED.

ARCADE ART GALLERY IS NOT RESPONSIBLE FOR ANY DUTIES OR ADDITIONAL SHIPPING CHARGES THAT MAY ARISE. 


RETURNS 

RETURNS ARE ONLY ACCEPTED ON MERCHANDISE THAT HAS BEEN DAMAGED AND MUST INCLUDE CERTIFICATE OF AUTHENTICITY. OMISSION OF THIS CERTIFICATE FROM YOUR RETURN WILL RESULT IN YOUR RETURN NOT BEING ACCEPTED. 
PLEASE KEEP ALL OF THE PACKAGING YOU RECEIVE YOUR PRINT/ORIGINAL ART IN AND TAKE A PHOTOGRAPH OF THE DAMAGED PACKAGING AND PRINT/ORIGINAL ART.
PLEASE, IF YOU RECEIVE A DAMAGED PRODUCT YOU MUST NOTIFY US WITHIN 7 DAYS AND RETURN IT IMMEDIATELY.


REFUND POLICY

PRINTS

REFUNDS FOR PRINTS ARE ONLY ACCEPTED ON PURCHASES THAT HAVE NOT YET BEEN SHIPPED. IF YOU REQUIRE A REFUND, YOU MUST CONTACT US BEFORE WE SHIP THE ITEM. REQUESTS FOR REFUNDS ON ITEMS THAT HAVE ALREADY SHIPPED WILL NOT BE FULFILLED.

ORIGINAL ART 

ALL SALES ARE FINAL ON ORIGINAL ART. IF YOU HAVE AN ISSUE WITH YOUR ORDER PLEASE CONTACT US AND WE WILL DO WHAT WE CAN TO HELP RESOLVE ANY ISSUES THAT MAY ARISE.

PLEASE NOTE: SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE.

ALL STATEMENTS WRITTEN OR IMPLIED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

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